Warranty Policy

At OZ Tech Guru, we stand by the quality of our repairs and the satisfaction of our customers. Every repair service we provide is backed by a 30 - 90 days warranty on parts and labour, giving you peace of mind with every gadget we fix.

Aftermarket parts come with a 6-month warranty
Premium parts are covered under a 12-month warranty

What Our Warranty Covers

Defective Parts: If the part we replaced during your repair fails due to a manufacturer defect within warranty period, we’ll replace it at no cost.
Workmanship Issues: If the issue arises from a fault in our repair process, such as loose connections or improper fitting, we’ll fix it free of charge.

What Our Warranty Doesn’t Cover

Physical or Liquid Damage: Any damage caused after the repair, including cracks, dents, or liquid damage, voids the warranty.
Third-Party Tampering: Repairs or alterations made by other technicians or DIY attempts will invalidate the warranty.
Battery Performance: While we replace batteries with high-quality parts, natural wear and reduced capacity over time are not covered unless there’s a clear defect.
Data Loss: We advise backing up all data before repairs. OZ Tech Guru is not responsible for data loss during service.
Software-related problems: Oz Tech Guru is not responsible for issues caused by updates or apps, after the repair.

Making a Warranty Claim

If you believe your repaired device is experiencing issues under warranty, contact us or visit OZ Tech Guru store with your original service receipt. Our technicians will assess the problem and guide you through the next steps. Your trust matters. At OZ Tech Guru, we’re committed to delivering reliable repairs and standing by our work — every time.