Frequently Asked Questions

How Long is the warranty, and what does it cover?

We offer 12 months warranty on screen repair services. Warranty only covers any defect on the part, and We don’t cover any physical for water damage to the repaired parts.

How long will a repair take after I drop off the device?

Oz Tech Guru technicians try their best to finish most of the repair in 30 minutes. Some repairs can take extra time; for example, motherboard and Data Recovery can take 1 – 3 Days.

What percentage should I replace my battery?

According to Apple (A standard battery is produced to retain up to 80% of its original capacity at 500 complete charge cycles when operating under normal conditions. The one-year warranty includes service coverage for a faulty battery.)

How long Motherboard Repair Will take?

Most of the motherboard and data recovery repair will be ready in 1 – 3 days. In some cases, we have to arrange parts for the damaged motherboard, which might take some extra time.

Do I need to book my Phone, or can I walk into the Store?

Most of the motherboard and data recovery repair will be ready in 1 – 3 days. In some cases, we have to arrange parts for the damaged motherboard, which might take some extra time.

Can I mail in my device for repair?

Oz Tech Guru accept mail-in repairs all over Australia; please book your device for mail-in repairs or speak to the Store where you want to send in your device.

Do you repair any other kind of Phone and tablet?

Our technician does repair most type of Phone, and We have to arrange parts for some manufacture

Will Oz Tech Guru Reset my Data before the repairs, or Will I lose my Data?

Oz Tech Guru technicians don’t restore customer data before they work on any device.

Data loss chances are minor on the events, but we recommend doing backup before the repairs.

How much does iPhone Repair cost?

iPhone repairs start from $69, also depends on what type of device you have or what kinds of repair are required. Please Click Here to check your estimate for your iPhone Or another device.

Will I get my Phone the same day?

Repairs like Screen repairs, charging all simple part replacements will be ready on the spot. If we find out other issues or require particular part order, it will take an extra day.

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